• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-15-2021 04:43 AM

HP Recommended
Product: Officejet 7610
Operating System: Microsoft Windows 10 (64-bit)

I cannot print and receive an error message that says my printer is in an 'error status' - it's an officejet 7610 and I have already tried removing the power cable and reconnecting.

3 REPLIES 3

‎01-15-2021 05:52 AM

HP Recommended

HP6600-Error code 0x61011bed problem with printer or ink system genuine cartridges used

Was this reply helpful? Yes No

‎01-15-2021 06:02 AM

HP Recommended

Sorry - do not understand this response - please note, printer in question is an HP7610

Was this reply helpful? Yes No

‎01-19-2021 05:44 AM

HP Recommended

@P_Jackson, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error.

 

Do you see this error on the printer screen?

Check for any paper jams inside the printer and make sure the printer carriage is moving freely. Refer to the steps from this document - A 'Paper Jam' Error Displays on the HP Officejet 7610 Wide Format e-All-in-One Printer Series

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.