Printer error

[Sue1527]

Error code 62.80.A0

[Raj_05]

Hi @Sue1527,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 62.80.A0 on the HP OfficeJet Pro 8025 All-in-One Printer typically indicates a problem with the printer's firmware or hardware initialization. Here are steps you can take to troubleshoot and potentially resolve this error.

Power Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait at least 60 seconds.
• Plug the printer back in and turn it on. Check if the error persists.

Update Printer Firmware:

• If the printer starts without the error, check if there's a firmware update available. You can do this through the HP Smart app or on the HP Support website.
• Follow the instructions to download and install any firmware updates.

Check for Hardware Obstructions:

• Open the printer and inspect for any paper jams, obstructions, or foreign objects inside.
• Ensure all components, such as cartridges and printheads, are correctly seated.

Factory Reset (if accessible):

• If you can access the printer's settings menu, navigate to Settings > Printer Maintenance > Restore and select Restore to Factory Defaults.
• Note that this will reset all settings, so you may need to set up the printer on your network again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support