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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Hp envy photo 7855

I have an hp envy photo 7855 printer. It keeps saying to reinstall the ink cartridge and after I do that it says a problem with the tab devce has incurred. Remove it and restart printer but there is no usb device in it so... it won’t let me go to settings with all these error messages and I’ve unplugged it and restarted and it keeps doing it

1 REPLY 1
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@Mom93

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/ish_1721989-1461843-16

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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