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01-02-2021 09:21 AM
When it finally decides to print, it prints normally, but it performs this long, complex alignment-type movement of the printhead every time I send a job to print. This takes about 1 minute, and then the job prints correctly.
This happens no matter what host I print from (I have tested it from my desktop, laptop, iPad, Android, iPhone, Windows, Mac, Linux devices and it's always the same) so it's NOT a driver problem — it's something internal to the printer.
1. Has anyone come across this behaviour before?
3. Is it a bug in the update? It started at that time.
01-02-2021 01:04 PM
Interesting question so I just tried it.
Yes it does. Press Scan and the printer mechanism cranks away backwards forwards side to side buzz click for about a minute, excatly like when you have put in a new cartridge. Then it starts to load a sheet of paper, realises that it's supposed to be scanning, goes off and scans the page and then prints it just fine.
01-22-2021 09:23 AM
I did a factory reset and it had no effect.
My guess is someone inadvertently added this bug to the latest firmware update. Domestic and office printers do not need to recalibrate the printhead mechanism at the start of every job and in between every page.
Is there a way to revert the printer to the previous update?
Or to log this as a bug with HP?