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RossBocaRaleigh
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Message 1 of 4
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Solved!

Printer fails to print Word doc from Windows PC but prints no problem from my MAC Book

HP Recommended
HP OfficeJet
Microsoft Windows 10 (64-bit)

This has to be a Windows issue. I use Office 365 on both MAC and PC. From my PC my printer will not print, I get a print error even though the system can see the printer and ink levels etc. I go to my MAC and pull up the same document and it prints with no problem.

RossBocaRaleigh_0-1627510059039.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Betty0610
HP Support Agent
HP Support Agent
22,043 21,987 1,230 1,153
Message 2 of 4
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HP Recommended

@RossBocaRaleigh

 

Welcome to the HP Support Community.

 

Which Officejet Printer do you have?

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
22,043 21,987 1,230 1,153
Message 2 of 4
Flag Post
HP Recommended

@RossBocaRaleigh

 

Welcome to the HP Support Community.

 

Which Officejet Printer do you have?

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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RossBocaRaleigh
Author
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Message 3 of 4
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HP Recommended

Thank you, I had used the HP Smart App and also the Print and Scan Doctor.

 

It cleared the printer spool however, after a cold boot, the printer did print a couple of pages that I had been trying to print earlier. It now seems to be working okay.

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Betty0610
HP Support Agent
HP Support Agent
22,043 21,987 1,230 1,153
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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