Printer failure Office Jet Pro 8620

[FHFHFHF]

Like all the others asking this same question I got this message. 

I've done all the posted suggestions. Still same problem. Please don't tell me to turn it off and on again. 

[sandytechy20]

@FHFHFHF

Welcome to the HP support community.

I understand that you are getting printer failure errors, I am glad to assist you.

Check for obstructions in the carriage path

• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
• 
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• 
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[FHFHFHF]

Of course this didn't help. I said in my original that I've already done all the things your bots recommended to other people. 

But now it gets even more fun! I tried updating the firmware but got an endless spinning circle that said "preparing for device setup." At some point I clicked something about updating offline and when I did that, I now get a new error that says "missing or failed printhead." 

I tried pulling out and replacing the printhead, turning the machine off and on, unplugging, etc. 

Any thoughts now? I also don't use HP ink and saw that the firmware update was supposed to be okay with this. 

What do I do now, besides buy another brand of printer?

[sandytechy20]

@FHFHFHF

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[russalmond]

I'm having the same issue. Please send the instructions for resetting the printer.

Thanks.

[FHFHFHF]

Nope. Didn't work. 
And now there isn't even a "back" arrow button on the display. 

[kbramble]

send me reset instructions mentioned here....printer is 8610, getting printer failure message....tried all your instructions..

CN45MB32CF

[FHFHFHF]

Lol no. When I click on the link that says "click here" I get this message:

"Error 404: There is no content available."

This is exactly what I've come to expect...

[sandytechy20]

@FHFHFHF

Try to open that link in a different browser and check if that works.