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‎03-09-2025 03:22 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: macOS 12.0 Monterey

My HP OfficeJet Pro 8025 printer is showing a printer failure message. I have tried unplugging and rebooting, but there is no change. The error code is 71.02.4A and I can't find what that means anywhere. 

Category:
1 REPLY 1

‎03-11-2025 03:01 PM

HP Recommended

@eljay7 Welcome to HP Community!
We'd love to help you with the printer failure message, here's a few things to do:

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign , and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign , and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print, after restarting the device.

If that doesn't help, I have a few more tricks up my sleeve, so do let me know!

Garp_Senchau
I am an HP Employee

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