Printer failure: not printing

[SG1151]

This is the message I see when I turn ON the printer:

"Printer Failure: There is a problem with the printer or ink system. Turn printer OFF, then ON. If problem persists, contact HP."

I tried everything mentioned above but no use, opened the cartridge door and checked for debris or jam, nothing. Cartridges too unloaded and reloaded, no use.

[A_Gayathri]

Hi @SG1151,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[SG1151]

Hi, the printer model is HP OFFICEJET PRO 8610 E-ALL-IN-ONE.

[A_Gayathri]

Hi @SG1151 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Printer Failure" error on your HP OfficeJet Pro 8610 E-All-In-One often indicates a problem with the printhead, ink system, or firmware. Since you've already tried basic troubleshooting steps like turning the printer off and on and checking for debris, there are a few additional methods that could resolve this issue:
 

Steps to try:

Reset the Printer:

• Unplug the printer while it’s on.
• Disconnect the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the outlet and the printer.
• Turn the printer back on and check if the error persists.

Update Firmware: Update the firmware on an HP printer

• If the printer's firmware is outdated, it may cause issues like this. You can download and install the latest firmware update for your printer from the HP Support website.
• Run HP's automatic update utility to ensure the firmware is up to date.

Check the Ink Cartridges and Printhead:

• Remove the ink cartridges, then turn off the printer.
• Unplug the printer and leave it off for about 10 minutes.
• Reinsert the cartridges, plug the printer back in, and turn it on.
• If this doesn’t work, clean the printhead using the printer’s maintenance menu or manually using a lint-free cloth and distilled water.

Perform a Printhead Reset:

• With the printer on, remove the ink cartridges and printhead (if removable).
• Clean the electrical contacts on the printhead and inside the printer.
• Reinstall the printhead and cartridges, then restart the printer.

Check for Cartridge Issues:

• Ensure all cartridges are genuine HP products and properly seated. Sometimes, third-party cartridges or a faulty cartridge can trigger this error. Try replacing the problem cartridge if one is indicated.

Restore Printer to Factory Settings:

• Go to the printer settings and restore the printer to factory defaults. Be cautious, as this will erase network settings and other configurations.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system.... 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.