-Printer failure problem with printer or ink system.

[DP1212]

I replaced toner 950 xl and 951. printed 2 pages came out fine then screen stated There is a problem the printer or ink system.  Turn printer off then on.  If problem persists then contact HP

[Nal_NR]

Hi @DP1212,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Use the following steps to resolve the error.

Turn the printer off and then back on.

• If the error message persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer. Ideally the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, level the printer.
• When the printer is level, continue to the next step.
• Open the Embedded Web Server (EWS) by entering the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies.
• If the error persists, or if the EWS cannot be opened, replace all of the supplies with new ink cartridges.

If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[DP1212]

Hi:

This solution did not help.  My printer does not have an IP address.  The problem started when I replaced my HP toners.