Printer failure under warranty

[RZMc]

Printer has failed, grinds gears on startup. No visible clue to problem.

[Garp_senchau]

@RZMc, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

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We're looking forward to helping you get back up and running! 

Regards, 

[RZMc]

Product ID appears to be 1W2Y8-64002

[Kuroi_Kenshi]

Hi @RZMc,

I understand your printer is making a grinding noise on startup, and no visible issue is found. Let’s go through a few steps to check what could be causing this.

Power Reset the Printer

Turn off the printer and unplug it from the wall outlet.

Wait for about 60 seconds, then plug it back in and turn it on.

Sometimes a simple reset clears mechanical misalignment.

Check for Paper Jams or Obstructions

Open all access doors, including the rear and input tray areas.

Remove any stuck paper, torn pieces, or debris that could block the carriage or rollers.

Make sure the paper path is completely clear before closing the panels.

Inspect the Carriage Movement

With the printer powered on, open the ink or toner access door.

Observe whether the carriage moves freely from side to side.

If it’s stuck, gently move it to the center when the printer is turned off.

Clean the Rollers

Open the rear access panel (if available) and check the rollers for dust or paper residue.

Use a lint-free, slightly damp cloth to clean them, then let them dry completely.

Update Printer Firmware

Open the HP Smart app → Printer Settings → Advanced Settings → Tools → Printer Update.

Install any available firmware updates to ensure optimal performance.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[RZMc]

We are well past all that. Unable to reach any online help from HP, we replaced the printer over a month ago with another of the same model.
What I was hoping for is something from the warranty, which has a year left. 

[Kuroi_Kenshi]

Hi @RZMc,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,