cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
85
Flag Post

Printer failure

HP Recommended
Office Jet 8600

Have error message " There is a problem with the printer or ink system, turn printer on / off. If problem persist contact HP "

I have turned on / off + unplugged and same error message. Machine is 8 years old, was thinking print head but not sure it is worth it to fix. 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
5,774 5,745 347 385
Message 2 of 4
Flag Post
HP Recommended

Hi @GW82120,

 

I'd like to help!

 

Try the below suggestions:-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Remove and reinsert the ink cartridges

Remove and reinsert each ink cartridge.

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

    Animation of replacing the ink cartridges

  4. Repeat these steps for the other three ink cartridges.

  5. Close the ink cartridge access door

You may also refer to -Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I had already tried this but did not correct. I did take out the print head and cleaned it. Error message has gone away.  Re aligned print head and did a test print, looks like cleaning worked but thank you for info.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
5,774 5,745 347 385
Message 4 of 4
Flag Post
HP Recommended

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation