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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hi @Carolish
if you have an Officejet printer model you may need to check the printhead inside the printer.
1. Open front door.
2. Move the latch up on the carriage.
3. Then move the printhead left and right for 5 seconds, then move the latch down to secure printhead.
4. Restart your printer, turn OFF, wait 10 seconds, then Turn ON and check if the issue is solved.
* Click YES to say thank you,
* Click Accepted as Solution when question is answered.
Best regards,
ferRX.
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