Printer gets stuck when trying to print documents that were generated in Google

[Climbergirl94]

I’m using your print to print from my Apple devices and iPad an iPhone and an air Mac all of my devices are updated to the latest version which for the iPad and the phone is iOS 18.6.1. Printer starts printing gets to a page that’s got a picture on it and tells me there’s an error if I tell it to continue it starts over and print the same until it gets to the picture and does the same thing again if I ignore it, it just cancels the job and starts repainting it and last night it tried to reprint it 20 times cause I didn’t know it was doing that and so I have about 40 pieces of paper that have half assed printing job on them. I finally got the document to print with it printing one page at a time in draft mode And instead of being able to do it on five pages frighten back I had to do it on 10 pages this seems to happen on every document I’ve tried to print like crochet instructions that were generated in Google

[Dragon-Fur]

@Climbergirl94 

Welcome to the HP Community --

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@Climbergirl94 wrote:

• I’m using your print to print from my Apple devices and iPad an iPhone and an air Mac all of my devices are updated to the latest version which for the iPad and the phone is iOS 18.6.1.
• Printer starts printing gets to a page that’s got a picture on it and tells me there’s an error if I tell it to continue it starts over and print the same until it gets to the picture and does the same thing again if I ignore it, it just cancels the job and starts repainting it and
• last night it tried to reprint it 20 times cause I didn’t know it was doing that and so I have about 40 pieces of paper that have half -- printing job on them.
• I finally got the document to print with it printing one page at a time in draft mode
• And instead of being able to do it on five pages frighten back I had to do it on 10 pages
• this seems to happen on every document
• I’ve tried to print like crochet instructions that were generated in Google

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That's a bit to unwrap..

Product / Printer Model:  ?

Operating System:  MacOS, iOS (version 18.6.1)

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: "Google generated file" > Print

Perhaps you mean that you generated a PDF file "in Google" --

Perhaps the file was generated in a browser or some sort of Google app?

Next,

Your results --

The PDF file is not printing correctly.

Text prints - Embedded image does not print.

Which Application??  Perhaps HP Smart?  AirPrint?

NOTE -

HP Smart / HP App recognizes PDF files and Image / Photo files.

Next,

Repeated attempts produces the same result.

Printing one page at a time, using unknown application, seems to work.

===================================

Answer - Notes

HP Smart / HP App does not recognize all file types --

The app can scan, print, save, email, or fax standard file type PDF and Photo / Image files.

If your file type is PDF,

If your MacOS includes an installation of Adobe Reader 

If Adobe Reader includes the option on MacOS,

then

Consider

Print the PDF file as an image.

Image data is already treated differently in PDF than in (for example) Word or Pages --

Exporting a document to PDF is usually enough that most printing apps will handle printing embedded images.

Printing the PDF file "as an image" precludes the app having to translate the PDF formatting --

Printing as an image means PDF format (from Google) need not be translated into printer language by the printing application --

Install Adobe Acrobat Reader | Mac OS

and

Quick fix - Print PDF as image | Acrobat, Reader

Excerpted from the webpage

Print PDF as an image

Problems can occur when you print a PDF file. For example, a PDF file can contain damaged content such as images or fonts that Acrobat cannot process during printing. Printing a PDF file as an image bypasses that processing by sending the printer a simple image of the document instead. This process can cause images and fonts to look slightly rougher, especially at the edges. However, you can specify the resolution in dots per inch (dpi) to suit your needs.

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HP Printer Home Page - References and Resources

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