Printer gives error C4EB9024 and does not print

[Shirl59]

Printer gives error C4EB9024 and does not print

[Raj_05 · Accepted solution]

Hi @Shirl59,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "C4EB9024" on an HP printer usually indicates a problem with the printer's carriage or ink system. Here are some steps you can take to troubleshoot and potentially resolve the issue.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, wait for a few minutes, and then turn it back on.
• Check for Paper Jams: Ensure that there are no paper jams or obstructions in the printer's paper path, printhead carriage, or input/output trays.
• Inspect Ink Cartridges: Make sure that the ink cartridges are properly installed and have sufficient ink levels. Replace any empty or faulty cartridges.
• Clean the Carriage Contacts: Turn off the printer and disconnect it from the power source. Open the printer cover and gently clean the electrical contacts on the carriage with a lint-free cloth dampened with distilled water. Be careful not to touch the nozzles or the copper-colored contacts.
• Reset the Printer: Sometimes resetting the printer to its factory settings can resolve various issues. Refer to your printer's manual or HP's support website for instructions on how to perform a factory reset.
• Update Firmware/Drivers: Ensure that your printer's firmware and drivers are up to date. Visit HP's official website and download/install any available updates for your printer model.

By following these steps, you should be able to troubleshoot and hopefully resolve the error code "C4EB9024" on your HP printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support