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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-26-2024 12:13 PM

HP Recommended

I have a hp officejet pro 6968. It keeps giving me a false paper jam and a printer failure error. It also keeps telling me that I didn't shut it off properly even when I do. Is there any suggestions on how to fix this thing? I'm usually pretty tech savvy but this has stumped me.

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1 person had the same question
1 REPLY 1

‎06-28-2024 06:59 AM

HP Recommended

Hi @Jasonf1998 ,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with printer failure errors.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

You may also refer to this document if you are still getting paper jams.

 

 

Let me know if this helps.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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