cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 3
89
Flag Post

Printer has full ink levels, but won’t print black.

HP Recommended
HP DeskJet 2652
Microsoft Windows 7 (64-bit)

My printer’s connections to my device and WiFi is good, the ink levels are full, and the cartridges are perfectly in place; yet, it won’t print black ink no matter how many times I print a job out.  What do I do?

2 REPLIES 2
Level 19
Level 19
88,705 88,591 11,327 24,324
Message 2 of 3
Flag Post
HP Recommended

@LB95 

 

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

  • Press the Power button to turn on the product,
  • With the product turned on, disconnect the power cord from the rear of the product,
  • Unplug the power cord from the wall outlet,
  • Wait at least 15 seconds,
  • Plug the power cord back into the wall outlet,
  • Reconnect the power cord to the rear of the product,
  • If the product does not turn on by itself, press the power button to turn it on,
  • Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you for your help, though I managed to figure out the problem before you replied.  Turns out, as I hadn’t used the printer in over a year, the cartridge had almost completely dried out.  Cleaning it with cotton swabs several times helped, but didn’t yield the results I desired.  I have since ordered a new cartridge, and it will be in today.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation