Printer hasn’t worked in over a year

[Syd_W]

My printer stopped working last year after less than 20 print jobs since the end of 2022, when I bought it. It will try “printing” but nothing or a faint print of only some ink comes out onto the paper. I’ve tried all sorts of ways to fix this. Tried the support, built in cleaning, alignment, manually cleaning the printer heads, buying new cartridges, etc. Still won’t print. I’ve tried every recommendation, including purchasing the Instant Ink subscription, which ended up being a waste since my printer refuses to work anyways. I didn’t want to trash the thing since it was expensive but through trying to fix it, I passed the warranty cut off.  Incredibly frustrating. I like having a home printer but I’m not willing to shell out for a new one if it’s not even going to last a year. Is my printer just an expensive paperweight at this point or is there anything I can do? 

[Irfan_06]

Hi @Syd_W,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Are you still using the setup ink cartridges that came with the printer or store bought HP genuine ink?

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Syd_W]

Thanks for responding!

I am unable to make a copy on the printer. It will try to print a copy but nothing shows up on the printed page. 

Model: DeskJet 2700 Series

SKU: 572Q8A

I am using new ink cartridges, store bought HP and I have also tried printing with the HP Instant Ink subscription cartridges.

I have tried printing from Adobe Acrobat, my browser (Opera GX), and the HP Application.

The printer has connected fine and has not had any issues with attempting to print the document. The issue is the ink is not going into the paper or leaving a ghost image.

I have tried printing from a Windows PC and my iPhone. 

Thanks!

[Irfan_06]

Hi @Syd_W,

I see that you are facing an issue with your printer that does not print.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support