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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Printer head failure on HP 8620

HP Recommended
HP 8620

I'm getting a 'printer head missing or failure" error on my printer. Interestingly, entering my serial number says that the manufacturer warranty expired in 2016 but I bought it - NEW - from Office Depot in 2018. 

 

Anyway, the click count is only around 3,100 pages and I was printing with it, then submitted another print job to it minutes later and got the failure. 

 

I bought a print head cleaning kit but, no success. 

 

How do I reach a real, live person to ask about it? 

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HP Support Agent
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@Micada, Welcome to HP Support Community!

 

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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