Printer ink dump - damage?

[BrillSopps]

I've moved house. Printer well wrapped in box. When opening there was a flood of black ink. It has since pooled and congealed beneath the black cartridge but also spread elsewhere. Can I clean this up? Or will it have terminally damaged the printer, so best to write it off? Very old but otherwise good all-in-one wireless printer. Advice welcome 

[A_Gayathri]

Hi @BrillSopps,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BrillSopps]

Hi Gaya1239

Thanks for replying

My printer is the HPCN245B -64002 all-in-one wireless printer.

Bought Feb 2011 so way out of any warranty. Had been going really well till now.

Planning on mopping up with kitchen towel and cotton wool buds, and then cleaning with isopropyl alcohol

Any advice welcome

Thanks

[A_Gayathri]

Hi @BrillSopps,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!