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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer ink error

Create an account on the HP Community to personalize your profile and ask a question
08-29-2024 08:37 AM
I just bought a new ink cartage from Walmart and tried to install in on my printer. The we’re keeps showing up “There is a problem with the printer or ink system. Turn printer off, then on. If problem persists. Contact HP. I turned the printer on and off and it’s still showing the message
09-01-2024 08:15 AM
Hi @Chrispersaud161,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
Could you please elaborate in detail?
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.