cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Joshwyn
New member
1 0 0 0
Message 1 of 2
83
Flag Post

Printer is HP Envy 5030. Accepts paper A4 but printing only partially on the paper. Can anyone help?

HP Recommended
Envy 5030
iOS

I am attempting to print a 14 page document, however although the machine acknowledges A4 paper, the printed pages are missing the top few lines of the pages.  Can anyone please let me know how to fix this?

Tags (2)
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,850 10,820 787 882
Message 2 of 2
Flag Post
HP Recommended

Hi @Joshwyn,

 

I'd like to help!

 

Try updating iOS, and printer firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update iOS, try these steps - Update your iPhone, iPad, or iPod touch

 

 

Print from your Apple device

 

Make sure to select the right paper size and type before printing 

 

Print documents, photos, and webpages using AirPrint.

  1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

  2. Open the item you want to print, and then tap the Share icon  or  .

  3. Tap Print or the Print icon  to open Printer Options.

  4. Tap Select Printer to select your printer.

  5. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation