Printer is HP Envy 5030. Accepts paper A4 but printing only partially on the paper. Can anyone help?

[Joshwyn]

I am attempting to print a 14 page document, however although the machine acknowledges A4 paper, the printed pages are missing the top few lines of the pages.  Can anyone please let me know how to fix this?

[Jay_G24]

Hi @Joshwyn,

I'd like to help!

Try updating iOS, and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update iOS, try these steps - Update your iPhone, iPad, or iPod touch

Print from your Apple device

Make sure to select the right paper size and type before printing 

Print documents, photos, and webpages using AirPrint.

1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

2. Open the item you want to print, and then tap the Share icon  or  .

3. Tap Print or the Print icon  to open Printer Options.

4. Tap Select Printer to select your printer.

5. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

   • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

   • Number of copies: Select how many copies you want to print.

   • Black & White: Select to print in grayscale. This option only displays for color printers.

   • Double-sided printing: Print on both sides of the paper for certain file types.

   • Page range: Select specific pages within a document or webpage to print.

   

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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