Printer is anavailable. It doesn,t get the order for printing. Allthough the scanner is o.k.....

[VouliL]

Printer/scanner HP Color Laser MFP 179fnw

Printer is anavailable. It doesn,t get the order for printing. Allthough scanner is o.k.....

[A_Gayathri]

Hi @VouliL,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To troubleshoot the issue with your HP Color Laser MFP 179fnw where the printer is unavailable and not receiving print orders, follow these steps:

 

Check Printer Connection

1. Ensure Printer is On and Ready: Make sure the printer is powered on and there are no error messages on the display.
2. Check Connections:
   • If using a USB cable, ensure it is securely connected to both the printer and the computer.
   • If using WiFi, make sure the printer is connected to your network.
   • If using Ethernet, ensure the cable is securely connected to both the printer and the router.

Verify Printer Status on the Computer

Check Printer Status:

• On Windows, go to Control Panel > Devices and Printers.
• Right-click on your HP Color Laser MFP 179fnw and ensure it is set as the default printer.
• Check if the printer status is “Ready.” If not, right-click and select See what's printing. Cancel all pending print jobs.

Restart Printer and Computer: Sometimes a simple restart can resolve connection issues.

Reinstall Printer Drivers

1. Uninstall Current Drivers:
   • Go to Control Panel > Devices and Printers.
   • Right-click on your printer and select Remove device.
2. Download Latest Drivers:
   • Visit the HP Support website and download the latest drivers for your HP Color Laser MFP 179fnw.
3. Install Drivers:
   • Run the downloaded file and follow the on-screen instructions to install the latest drivers.

Update Firmware Update the firmware on an HP printer

• Check for any firmware updates for your printer on the HP Support website. Keeping the firmware up-to-date can resolve many issues.

Check Printer Queue and Print Settings

Clear Print Queue:

• On Windows, go to Control Panel > Devices and Printers.
• Right-click on your printer and select See what's printing. Cancel all pending print jobs.

Print a Test Page:

• Right-click on your printer in Devices and Printers and select Printer properties.
• Click on Print Test Page.

Network Issues

1. Reset Network Settings:
   • On the printer’s control panel, navigate to Network Settings and reset the network settings.
2. Reconnect to Network:
   • Use the printer’s control panel to reconnect to your WiFi network.
   • Ensure your computer is on the same network as your printer.

Printer Troubleshooter

• Run the built-in Windows Printer Troubleshooter:
  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  • Select Printer and run the troubleshooter.

Firewall/Antivirus

• Temporarily disable any firewall or antivirus software on your computer to check if they are blocking the printer connection.

Refer to this document: HP Color Laser MFP 179fnw User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.