Printer is asleep

[ChaseInsurance]

My printer is asleep.  How do I wake it?  I tried printing something and that did not do it.

[Nal_NR]

Hi @ChaseInsurance,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP ENVY 6052e All-in-One Printer is not waking up from sleep mode, even after sending a print job, you can try the following steps to wake it and ensure it operates properly:

1. Press a Button on the Printer

• Press the power button or any button on the printer control panel. This should typically wake the printer from sleep mode.

2. Send Another Print Job

• Sometimes sending a second print job can wake the printer. If the first attempt failed, try printing again from your device.

3. Check the Connection (If Wireless)

• If the printer is connected via Wi-Fi, make sure your printer and computer or device are still on the same network. Occasionally, the connection can drop during sleep mode.
• You can restart your router and printer to refresh the network connection.

4. Power Cycle the Printer

• Turn off the printer by holding down the power button for about 10 seconds until it shuts off.
• Unplug the printer from the power source for about 30 seconds.
• Plug the printer back in and turn it on to reset it.

5. Disable Sleep Mode (Optional)

If the printer keeps going into sleep mode and you want to disable it or extend the sleep time:

• Open the HP Smart app or go to the printer's embedded web server (EWS) by entering the printer's IP address in your browser.
• Look for Energy Settings or Sleep Mode settings.
• Adjust the sleep timer or turn off sleep mode entirely (if needed).

6. Update Printer Firmware

• Ensure the printer is using the latest firmware. You can check for updates using the HP Smart app or from the HP website.

7. Check the Power Settings

• Go to the printer settings via the HP Smart app or the printer control panel.
• Check the Power Settings and adjust the sleep mode or power-off timer to a longer period, so the printer doesn't go to sleep too soon.

Hope this helps! Keep me posted for further assistance

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