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JannieG
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Message 1 of 2
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Printer is giving me a message that there is a problem

‎12-07-2020 11:36 PM

HP Recommended

hp officejet pro 6978.  Was working this morning.  I moved it and the plug came out of the back.  I plugged it back in and it gave me an error message that it was shut down wrong.  Then it said to unjam the paper (nothing jammed), then it says there is a problem with the printer or print system.  Tur the printer off, then on. (i did, several times) If you continue to get this message, contact HP.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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‎12-17-2020 04:16 AM

HP Recommended

@JannieG, Welcome to the HP Support Community!

 

This is a possible hardware issue with the printhead of the printer. 

 

Kindly perform the steps mentioned in this document - Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

If the issue persists, please reach out to HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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