cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 4
67
Flag Post

Printer is in error status and won't print

HP Recommended
Hp Desk jet plus 4100 series
Microsoft Windows 10 (64-bit)

Printer is in error status and won't print. Have turned off and unplugged and plugged in. No results

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
18,109 18,086 1,138 1,138
Message 2 of 4
Flag Post
HP Recommended

@IDKMEMAW

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please download and run the PSDR Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

how do i run dsdr

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,109 18,086 1,138 1,138
Message 4 of 4
Flag Post
HP Recommended

@IDKMEMAW

 

Please download and run the PSDR from this  Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation