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Printer is in error status and won't print. Have turned off and unplugged and plugged in. No results
Welcome to HP Community
I have gone through your Post and would like to help
Please download and run the PSDR Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Run PSDR v5.0.2
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Keep me posted
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KrazyToadI Am An HP Employee
how do i run dsdr
Please download and run the PSDR from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
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