Printer is not printing any documents from laptop the copy is happing but not printing

[Yash190]

I cant print any documents from my printer the printer can copy the page but cant print any thing and whenever it commects with the laptop it automatically starts printing previous documents for many times and when i cancel it stops then again i connect it with the pc the printer automatically starts printing previous documents 

[Max3Aj]

@Yash190, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP printer is able to copy documents, but it won’t print from your laptop, and it keeps printing old documents when reconnected. Let’s work through this step-by-step to resolve the issue.

Cancel All Pending Print Jobs

Old documents printing repeatedly usually means there are stuck print jobs in the queue.

1. On your laptop, press Windows + R, type services.msc, and press Enter.
2. Scroll down and right-click on Print Spooler, then select Stop.
3. Open File Explorer and go to:
   C:\Windows\System32\spool\PRINTERS
   (You may need admin permission.)
4. Delete all files in this folder.
5. Go back to Services, right-click Print Spooler, and select Start.

Reinstall the Printer Driver

Corrupt or outdated drivers can cause printing issues.

1. Disconnect the printer from your laptop.
2. Go to Control Panel > Devices and Printers.
3. Right-click your printer and select Remove device.
4. Visit the official HP support site:
   Official HP® Support
5. Enter your printer model and download the latest full feature driver.
6. Install the driver and reconnect your printer.

Set Printer as Default

1. Go to Settings > Devices > Printers & scanners.
2. Click your printer and select Manage.
3. Click Set as default.

Check Connection Type

• If using USB, try a different port or cable.
• If using Wi-Fi, ensure both printer and laptop are on the same network.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support