Printer is not working

[Nativestar]

Printer is not working to print, connection is good, we have wifi, still not able to print

[Max3Aj]

Hi @Nativestar, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since your HP OfficeJet Pro 9125e has a good Wi-Fi connection but is not printing, try these troubleshooting steps:

1. Check Printer Status

• Ensure the printer is powered on and there are no error messages on the display.
• Verify that the paper tray is loaded properly.
• If there are blinking lights, note the pattern as it may indicate an error.

2. Restart Everything

• Power off the printer, router, and computer.
• Wait 1-2 minutes, then power them back on.
• Try printing again.

3. Verify Printer Connection

• From the printer screen, go to Wireless Settings > Network Status.
• Print a Wireless Network Test Report from the printer settings to check for connectivity issues.

4. Set Printer as Default

• On your PC, go to Control Panel > Devices and Printers.
• Right-click your printer and select Set as default.

5. Clear Print Queue

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click it, and select Restart.
• Try printing again.

[Max3Aj]

6. Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor to detect and fix printing issues.

7. Reinstall the Printer

• Remove the printer from Windows:
  • Open Control Panel > Devices and Printers.
  • Right-click your printer and select Remove device.
• Reinstall it using the HP Smart App.

8. Check for Firmware Updates

• Go to HP Support and update the firmware for your printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support