Printer is offline in Windows. How do I get it back online?

[oregonlj]

My printer is online and I can print from my phone but not from my computer. It is not installed on my computer even though I downloaded the installation file and ran it successfully.

[Betty0610]

@oregonlj

Welcome to the HP Support Community.

To help you further with this, please let us know the Operating System installed on the device your Printer is connected to and the name of the Printer.

Thanks 🙂

[Betty0610]

@oregonlj

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[oregonlj]

Hello, I am using a Win 10 PC and a HP Envy Photo 7100 all in one.  I went through the root uninstall and reinstall. I can initiate a scan from my PC but I still cannot print either from MS Word online, Dropbox or my Windows Office 2003 version of MS Word. The printer is set as default, is turned on and is online on the same network as my PC.  I can't print a PDF either. Strangely enough I can initiate print jobs from my Android phone.

[oregonlj]

I was able to print a network configuration report from HP Smart.  I also just disconnected the HP Direct  network as I don't use it and am trying to simplify this.