Printer is printing blurred pages

[Ziggy64]

Can’t get my printer to print clear pages , ink levels say there ok , what can I do 

[Max3Aj]

@Ziggy64, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP DeskJet 2820e All-in-One Printer is printing blurred or fuzzy pages, even though ink levels appear fine, here are some steps you can try to resolve the issue:

✅ Step-by-Step Fixes:

Check Paper Quality and Type

• Use plain, white, inkjet-compatible paper.
• Make sure the paper isn't damp, curled, or loaded improperly.

Run the Printer Head Cleaning Tool

Blurry prints are often caused by clogged nozzles.

Here’s how to run the cleaning:

1. Open the HP Smart App on your PC or phone.
2. Click on your printer > Printer Settings > Tools.
3. Select Clean Printheads (might be listed under "Print Quality Tools").
4. Follow the on-screen prompts and print a test page.

• If it still looks bad, repeat the cleaning 1–2 more times, but not more than that in one session.

Align the Printheads

1. In the HP Smart App, go to Printer Settings > Tools.
2. Select Align Printhead.
3. Follow the instructions and scan the alignment page if prompted.

Check Ink Cartridges Physically

Even if the ink levels show "OK":

• Open the cartridge access door and check for ink smudges or leaks.
• Ensure both cartridges are seated firmly and snapped into place.
• Remove and reinsert them if unsure.

Check Print Settings

• When printing, go to the Print Properties/Preferences dialog.
• Set print quality to “Best” or “Normal” (avoid “Draft”).
• Ensure the paper type matches what you loaded (Plain Paper, Photo Paper, etc.).

Update Printer Firmware

Sometimes blurry printing is caused by software bugs.

• Open HP Smart App > Printer Settings > Advanced Settings > Tools > Printer Updates.

🔧 If Nothing Works:

Try printing a diagnostic page from the printer itself: Press and hold the Cancel (X) and Start Copy Color buttons at the same time – this usually prints a report.

If the blur is only with one color, it may be a cartridge issue even if it’s showing as “ok”.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support