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Message 1 of 2
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Printer is printing documents in colour but not photos!

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HP Envy 5540

I have tried everything, re-installing, turning everything on/off, talking to virtual consultants - I cannot get my printer to print any photos in colour. It prints documents (word/PDFs) in colour but will not do so for photos. When I click on options for the printer, there is no tab to select colour...I would really appreciate some wisdom!

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HP Support Agent
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Message 2 of 2
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Hi @Langdale1,

 

I'd like to help!

 

To assist better -

 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  2.  What's the application you are trying to print from? Have you tried printing from a different application or devices?
  3. How is the printer connected to your device Wifi or USB? 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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