Printer is randomly scanning multiple times a day, without a prompt

[Davedownunder]

Randomly during the day the printer runs a scan, and says sent successful. The scan was not requested, and no idea where it thinks it sent it.

Check firmware and all up to date.

[Raj_05 · Accepted solution]

Hi @Davedownunder,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Random and unprompted scanning on your HP OfficeJet Pro 9010e All-In-One Printer can be caused by several factors. Here are some steps to troubleshoot and resolve the issue.

Check Scan to Email and Network Folders:

• Ensure that the printer's scan-to-email or scan-to-network-folder features are not set up to perform automatic scans at intervals.
• Access the printer's Embedded Web Server (EWS) by entering its IP address into a web browser.
• Navigate to the scan settings and disable any automated scan schedules.

Disconnect and Reconnect:

• Disconnect the printer from the network (both wired and wireless) and see if the random scans stop. This can help determine if the issue is related to a network command.
• Reconnect the printer to the network and observe if the issue persists.

Reset to Factory Settings:

• Perform a factory reset to clear any erroneous settings that might be causing the unprompted scans.
• On the printer control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Check for Malicious Activity:

• Ensure that your network is secure and there are no unauthorized devices or users accessing the printer.
• Change the printer’s network password and update any connected devices with the new password.

Firmware and Software Updates:

• Ensure that not only the firmware but also the HP software and drivers on all connected devices are up to date.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Davedownunder]

I did not see anything scheduled or otherwise. 

SO I have restored to factory default and will see what happens