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‎09-30-2021 04:52 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

This is a replacement printer (#9015) from earlier printer (#6897). Printing issues have been going on from last 4 months. New Printer sent has always the Cartridges leaking and I have been charged for $186 for a collateral of old printer.

Service is pathetic with HP and I have been wasting lot of time with you guys.

Want you to STOP charging me for $186 and resolve the issue first.

Category:
1 REPLY 1

‎10-03-2021 11:38 AM

HP Recommended

@Vicky-Printer

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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