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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-31-2025 07:34 AM

HP Recommended

Hi. Printer doesn't print. Keep getting message it wasn't turned off properly.

Code: 0x61000047

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2 REPLIES 2

‎10-31-2025 07:41 AM

HP Recommended

Printer keeps messaging the printer wasn't properly turned off

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‎11-04-2025 05:47 AM

HP Recommended

Hi @Yankel1 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

The error code 0x61000047 typically points to a startup or ink system fault caused by an improper shutdown. You can often resolve this with a few careful resets and checks.

Let’s walk through a clean recovery process to get your printer back to normal:

 

Step-by-Step Recovery for Error 0x61000047

1. Power Cycle the Printer

  • Turn off the printer using the power button, not by unplugging it.
  • Disconnect the power cord from the back of the printer and from the wall.
  • Wait 2 full minutes.
  • Reconnect the power cord directly to a wall outlet (avoid surge protectors).
  • Turn the printer back on.

This clears residual charge and resets internal sensors.

 

2. Check for Paper or Cartridge Obstructions

  • Open the ink access door and gently move the carriage if it’s stuck.
  • Remove all ink cartridges and inspect for leaks or misalignment.
  • Check for any torn paper or debris inside the paper path and behind the rear access door.

 

3. Reinstall Ink Cartridges

  • Reinsert each cartridge one by one, ensuring they click into place.
  • Close all doors securely and restart the printer.

 

4. Run Diagnose & Fix from HP App

  • Open the HP App on your Windows PC.
  • Select your printer > Support > Diagnose & Fix.
  • Follow the on-screen instructions to scan for hardware and connection issues.

 

5. Update Firmware (Optional but Helpful)

  • Visit the HP Software & Driver Downloads.
  • Enter your printer model and download the latest firmware update.
  • Install it using USB or network connection.

 

If the error persists after these steps, let me know your printer model and how it's connected (USB or Wi-Fi), and I’ll guide you through a deeper reset or cartridge system check.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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