Printer issues

[Coyote7]

Hi have spoken to Kim on the hp support line just yesterday about my printer not printing only to find a similar error later on that day when the case was achieved. I have been clicking on the right driver and it said about optimising and printing at the same time but nothing has happened about 6 times now and the ink cartridges from the alignment appear to be fine. My printer was also hard reset just yesterday . So I really do not know why it’s coming up with this error.  Can you please help me. 

[Irfan_06]

Hi @Coyote7,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is showing an error.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Coyote7]

Hi Irwin

I thought that this issue would be fixed with my internet which was fixed earlier today however it wasn't I have tried printing from an iPad and smart phone with the smart phone note finding the printer and my iPad forever insisting that you need to optimise the printer driver inorder to print it. It is a HP Envy 5020 has no error on it  at all and it doesn't have printer cartridge issues either. .

The model number is a serial number [personal info removed] and a FPU no M2U85-64001 and product number M2U91B. That should be everything. Sorry that it took so long . 

[Irfan_06 · Accepted solution]

Hi @Coyote7,

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Coyote7]

Hi Irwin6

I have managed to get the app find my printer so it would print although I did some of yours solutions too it was easier to find one that already set up. 

[Irfan_06]

Hi @Coyote7,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[Sanloulou]

Printer serial number [Personal Information Removed] the (I Icon) will not go off