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‎09-26-2021 11:13 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

I am getting an error for printing saying the print Queue issue is not resolved and printer offline issue is not resolved. I have done everything I have found even including downloading new firmware etc. Nothing is woking. At first it would say I was not connected to the internet but the light for wifi was solid blue. I followed those steps and that doesn't come up anymore. 

 

It won't even print when connected with a USB port. This is a brand new printer and I am operating on the newest update of the OS system  which is big sure 11.6

Can someone please help me out?

 

Category:
1 REPLY 1

‎09-29-2021 09:09 AM

HP Recommended

@Relana, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

  • Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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