Printer job result is not complete / information missing?

[AnneSinke]

Hi THere,

i've just installed my HP Tango printer, everything seems fine but when i run a print job the result seems incomplete. Either it seems that Black is not printer, often the text part of a print job is missing... both cartridges (the purple one and black one are new and were delivered with the printer). I am able to print from my telephone and laptop but in all instances the print result shows the same. 

Anyone any suggestion how to solve this?

[AnneSinke]

looking at this forum, it is exactly the same as this problem:

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Tango-setup-cartridge-not-working...

Can perhaps someone help me how this can be solved?

[sandytechy20]

@AnneSinke

Welcome to the HP support community.

From HP Smart, use an automated tool to clean the ink cartridges.

1. Open HP Smart, and then select HP Tango or Tango X, if it is not already selected.

2. Click Printer Settings.

3. Under Utility, click Print Quality Tools.

4. Click Clean Printheads.

   After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.

5. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, click Done in the app. You can stop troubleshooting.

   • If the print quality is unacceptable, click Level 2 Cleaning in the app to perform the next level of cleaning.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.