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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
That is NOT printer fault. I think you need to remove the queue. For Windows, please try on your computer:
Hold down the Windows key and press R.
From the Run window, type services.msc and hit enter.
If the machine asks for Admin you have to accept this,
Look down to the print spooler service, right click it and select properties
Click on the Stop button,
Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
Delete the job inside this folder
Reboot computer
Regards.
BH
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