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Solved!

Printer keeps saying there is no paper but there is and it says I have a paper jam when I dont

HP Recommended
HP Deskjet F4400 All-in-One Printer series
Microsoft Windows 10 (64-bit)

I have a HP Deskjet F4400 All-in-One Printer series and I dont remember how long ago I bought it. But lately it says I have a jam when I dont, or it says Im out of paper when Im not. Any help would be appreciated. 

 

Thank you very much for your time. 

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HP Support Agent
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@tmb310, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Out of Paper' Error Message Displays on the Computer and the Printer Does Not Pick Up or Feed Paper and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Ok I followed the steps to clean the roller and so far 2 pages have printed without issue. I will keep my eye on things and if it happens again, I will repeat the steps and then reach out to HP support if it continues. 

 

Thank you very much. 

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HP Support Agent
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@tmb310

 

Glad to know 🙂

 

Keep me posted for any further assistance.

TEJ1602
I am an HP Employee

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