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‎12-01-2021 08:46 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I had no problems. Printing from multiple devices. But, my devices were having disconnect issues from my wireless hub. I rebooted hub. Everything came back up. I was able to reconnect all devices to the hub, but 1 of 2 computers would not print to printer. It appeared to be able to connect in HP Smart, but would not print from programs. I downloaded HP Print Dr and rebooted printer from desktop. I has never completed that reboot. First it would say printing alignment page. Nothing. Turned off it just restarted automatically and ended in the same place. Unplugged over night restarted to the same place. Finally got it to go into Shut Down. It has been on that screen for 2 hours.

1 person had the same question
1 REPLY 1

‎12-04-2021 10:09 AM

HP Recommended

@DrDc

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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