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‎03-24-2021 03:12 PM - last edited on ‎03-24-2021 03:16 PM by Moderator

HP Recommended
Product: hp laser jet mfp m28w
Operating System: Microsoft Windows 10 (64-bit)

la mia stampante m28w è bloccata. Quando premo il tasto On, la stampante si accende e la spia verde di accensione lampeggia. Anche la scritta HP sul display è intermittente. Ho provato ad effettuare le operazioni di rimozione del cavo di alimentazione ma la stampante non da segnali.

 

 

By google translate: 

Operating System: Microsoft Windows 10 (64-Bit)
my m28w printer is frozen. When I press the On button, the printer turns on and the green power light blinks. HP on the display is also intermittent. I tried to remove the power cord but the printer does not give signals.

Category:
5 REPLIES 5

‎03-24-2021 03:16 PM

HP Recommended

Hi sly71

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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‎03-24-2021 03:19 PM

HP Recommended

my m28w printer is stuck. When I press the On button, the printer turns on and the green power light flashes. The HP word on the display is also intermittent. I have tried the steps to remove the power cord but the printer gives no signal.

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‎03-28-2021 01:29 PM

HP Recommended

@sly71

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎03-28-2021 02:01 PM

HP Recommended

I set up the printer and it seemed to work ok.  I sent some files to print and it didn't print.  I cleared the queue and reprinted and still did not print. I ran a few diagnostic apps on HP support and did not help.  I pulled the power cord, waited and plugged in back in and the lights keep flashing with the B8047DF6 on the LCD screen.  I did this multiple times not help.  I reset the router, no help.

Please help or i will return to best buy.

 

Brad

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‎03-30-2021 05:44 AM

HP Recommended

@Brad6435

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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