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03-24-2021 03:12 PM - last edited on 03-24-2021 03:16 PM by RodrigoB
la mia stampante m28w è bloccata. Quando premo il tasto On, la stampante si accende e la spia verde di accensione lampeggia. Anche la scritta HP sul display è intermittente. Ho provato ad effettuare le operazioni di rimozione del cavo di alimentazione ma la stampante non da segnali.
By google translate:
Operating System: Microsoft Windows 10 (64-Bit)
my m28w printer is frozen. When I press the On button, the printer turns on and the green power light blinks. HP on the display is also intermittent. I tried to remove the power cord but the printer does not give signals.
03-24-2021 03:16 PM
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03-24-2021 03:19 PM
my m28w printer is stuck. When I press the On button, the printer turns on and the green power light flashes. The HP word on the display is also intermittent. I have tried the steps to remove the power cord but the printer gives no signal.
03-28-2021 01:29 PM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
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I am an HP Employee
03-28-2021 02:01 PM
I set up the printer and it seemed to work ok. I sent some files to print and it didn't print. I cleared the queue and reprinted and still did not print. I ran a few diagnostic apps on HP support and did not help. I pulled the power cord, waited and plugged in back in and the lights keep flashing with the B8047DF6 on the LCD screen. I did this multiple times not help. I reset the router, no help.
Please help or i will return to best buy.