Printer losing connection

[Pearlclub]

o are having issues with our HP OfficeJet Pro 9730e, continues to crash with errors like F0.04.02.03, F0.01.01.02, F0.03.1F.0F etc.

[A_Gayathri]

Hi @Pearlclub ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the errors you're experiencing (e.g., F0.04.02.03, F0.01.01.02, F0.03.1F.0F) suggest that your HP OfficeJet Pro 9730e printer may have software or hardware issues causing instability. Here's a step-by-step approach to troubleshoot and resolve the problem:

1. Basic Printer Reset

1. Turn off the printer and disconnect it from the power source.
2. Wait for at least 2-3 minutes.
3. Plug the printer back in and turn it on.
4. Check if the issue persists.

2. Update Printer Firmware Update the firmware on an HP printer

1. Visit the HP support website and search for your printer model.
2. Download and install the latest firmware update for your printer.
3. Follow the on-screen instructions to complete the firmware update.
   • If your printer is online, you can also check for updates directly from the printer's menu under Settings > Printer Maintenance > Update Printer.

3. Check Network Connection

Since you mentioned losing connection:

1. Verify that the printer is connected to the correct Wi-Fi network.
2. Ensure the Wi-Fi signal is stable and strong. If possible, move the printer closer to the router.
3. Restart your router and reconnect the printer to the network.

4. Address the Specific Error Codes

• F0.04.02.03 and F0.01.01.02: These may indicate firmware or software corruption.
  • Perform a factory reset:
    1. Go to Settings > Printer Maintenance > Restore Defaults.
    2. Follow prompts to reset the printer to its original settings.
    3. Reconfigure the printer for your network after the reset.
• F0.03.1F.0F: This could be related to hardware faults or memory issues.
  • Ensure no pending print jobs are causing the printer to crash. Clear the print queue on your computer.

5. Use HP Print and Scan Doctor HP Print and Scan Doctor

1. Download and run HP Print and Scan Doctor (available on HP’s support site).
2. Use it to diagnose and fix common printer errors, including connectivity issues.

6. Perform a Semi-Full Reset

If the above steps don’t resolve the issue, perform a semi-full reset.

1. Press and hold the Back and Cancel buttons on the printer simultaneously for 5-10 seconds.
2. The printer will restart and reset some internal settings. Note that this may remove any custom configurations.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!