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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Printer makes sound like it's printing, but comes out blank.

HP Recommended
HP ENVY5540
Microsoft Windows 10 (32-bit)

I keep trying to print, printer sounds like it's printing, nothing comes out. I've tried every single troubleshooting step I can, and ink levels are high and I'm also using legit HP ink cartridges.

Some test pages print, but ink is not sharp and bright and some of the page won't even print?! So sometimes it works, sometimes it doesn't. 

If I print a word document, like I said, it sounds like it's printing, then comes out completely blank.

I don't know why printer won't print. I have Microsoft 2010, but no idea if it's 32-bit or not. 

Is this print just done or can it be fixed?

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HP Support Agent
HP Support Agent
7,085 7,052 454 499
Message 2 of 2
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HP Recommended

Hi @Ranatosu,

 

I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

Meanwhile, try printing in single-cartridge mode

 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 
 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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