Printer no longer recognizes our Instant Ink membership

[KatW53]

Why is it so hard to navigate this site to find help.?  Our printer is saying we are no longer enrolled in Instant Ink.  We are and the last withdrawal from our account was on 1/9/2025.  We need someone to correct this problem, please

[Nal_NR]

Hi @KatW53,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the frustration you're experiencing with your Instant Ink membership and the difficulty finding help—it's understandably upsetting when something you've paid for isn't working as it should.

I would need to know a few details regarding your Instant Ink account to help you get this issue sorted

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.