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‎04-05-2025 05:15 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 11

03-11-2025 FIRMWARE UPDATE made using BLACK remanufactured cartridge impossible. I installed new HP black cartridge. Three remanufactured COLOR cartridges remained in printer and were usable. Then after 04-01-2025 automatic PRINTER UPDATE, printer does not work. Might installing new HP color cartridges remedy this problem?

1 REPLY 1

‎04-06-2025 10:58 AM

HP Recommended

@Crazy8-MOI, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Issue with Printer Functionality After Firmware Update! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

From what you've shared, it sounds like a firmware update on 04-01-2025 might have affected how the printer recognizes the remanufactured color cartridges. HP firmware updates can sometimes include security or compatibility changes that impact how non-HP or remanufactured cartridges function. Since the printer became unresponsive after the update, this could very well be the cause.

 

You've already replaced the black cartridge with a new genuine HP one (great step, by the way!). Given that the issue started after the update and you still have remanufactured color cartridges installed, it's possible that the printer is not recognizing them anymore, which may be preventing it from functioning properly.  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

 

ZOEY7886
I am an HP Employee

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