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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
tangerine_art
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Printer not finishing photo print job

HP Recommended
HP Envy 5020
Microsoft Windows 7 (64-bit)

I have an HP Envy 5020 inkjet printer which stops print jobs before they have finished. It prints just over 3/4 of the page and then stops.

-I have updated the firmware (after speaking to someone at tech support as my printer wasn't being recognised on my network properly)

-The printer is clearly connecting to my PC. The same issue has happened printing both from my desktop and laptop.

-I have printed the same image in black & white onto plain paper and it printed the whole thing.

-I am using genuine ink cartridges and HP photo paper.

-I am printing the images from out of Photoshop 7

-My PC and laptop are both running Windows 7

It has printed photo images before so I have no idea why it has stopped working, incredibly frustrating and any help will be appreciated.

1 REPLY 1
Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 2
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@tangerine_art

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-5000-all-in-one-printer-series/14... To download and install the drivers.

 

Follow the below steps to assign Manual IP:

 

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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