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Printer not printing black ink

HP Recommended
Hp photosmart 6525
Microsoft Windows 8.1 (64-bit)

My hp photosmart 6525 printer will not print anything with black ink. The color ink cartridges are working fine. I got brand new Hp ink cartridges, I’ve printed diagnostic pages. I’ve updated my printer, turned it on/off, and already worked through the virtual chat but nothing has worked. Help!

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HP Recommended

@JennaB26 

 

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

  • Press the Power button to turn on the product,
  • With the product turned on, disconnect the power cord from the rear of the product,
  • Unplug the power cord from the wall outlet,
  • Wait at least 15 seconds,
  • Plug the power cord back into the wall outlet,
  • Reconnect the power cord to the rear of the product,
  • If the product does not turn on by itself, press the power button to turn it on,
  • Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.

BH
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I followed your steps exactly but my printer still won’t print the black ink. What now? I’ve even tried calling to talk to someone at hp but it sent me straight to the virtual chat, which I’ve already done twice. 

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