Printer not printing full sheets, images are being cut off at the bottom.

[JoyceStrickland]

Im trying to print images to make cards, with my previous printer the images printed full page no problem. Since changing to HP DeskJet the pages are printing with a border and cutting off the end of the image. Meaning i am unable to use my printer. 

I have printed from different ways such as when i open the image from the USB, it opens up on edge or PDF and i click to print at full page, when printing there is a white border around the image and the very bottom is cut off.

I cant tell if its the printing or if its the program i am using - but i never had this issue in the past with an epson. 

I am using s USB from Kit N Doodle crafts which has images on it to print off and make cards with.

[RainyDesigns]

I'm sorry that this reply wont be helpful to you, but mine is also doing this. 

My printer is brand spanking new and is fine with ordinary plain paper. But when I load card (just 250gsm) its like it starts printing too early before the card has fed through enough, leaving a big gap at the bottom. 

I feel that it must be the card, but I wouldn't have said its a particularly thick or heavy card and I believe this printer should handle 250gsm easily! When I bought the card it said it was fine for these sorts of printers

I am using Adobe Illustrator and have tried:

• saving as a JPEG
• uninstalling and reinstalling software
• turning everything off and on again 
• leaving print settings as plain paper and 'normal' quality

Its so frustrating because I have used so much ink and nice card thinking I have fixed the issue and every time it still happens. I also have a deadline.

Hope someone can help us! 

[JoyceStrickland]

Yes mine is the same! 
part of me was concerned it was the program I was using but my Epson didn’t have a problem. 

I think I’ll just return this and stick to epson. I only went HP for the instant ink.