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‎10-27-2020 11:32 AM

HP Recommended
Product: HP Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've had the printer for a few years and it printed ok, but recently I changed my PC and the problem immediately arose in that it won't print in colour from the new Windows 10 PC which has the brand Portus.   

It continues to print in either Colour or B&W from both an ipad and a Galaxy Tab S.

There is ink for both B&W and Colour and the printer can display the levels in each.

When I go into the Windows settings for the printer the option for B&W or Colour does not appear.

Can you please suggest a solution.

Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2020 11:51 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-27-2020 11:51 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-28-2020 09:01 AM

HP Recommended

Hi Shlomi,

Did as you suggested from the link and it seems to have worked.

Thank you,

Alan

Was this reply helpful? Yes No
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