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Message 1 of 2
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Flag Post

Printer not printing in full colour

HP Recommended
HP Envy 6000 Series (6020)
iOS

Hello can someone help me im trying to print a guide and the background is pink and the words are coloured but when i print the guide it only prints the coloured words and not the pink background?

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Brookey13, Welcome to the HP Support Community!

 

  • What is the format of the guide you are trying to print?
  • Have you tried printing any other documents/photos to check if the issue persists?
  • Which app are you using to print?

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on the iOS device

Go to Settings > General > Update this device

 

Print via AirPrint:

  1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

  2. Open the item you want to print, and then tap the Share icon  or  .

  3. Tap Print or the Print icon  to open Printer Options.

  4. Tap Select Printer to select your printer.

  5. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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